FAQs

Are my payments secured with My Cheap Store?

Our payment processors are Bank AL-FALAH therefore, your payments are 100% secured.

What are the available payment methods?

You can pay us through any bank’s DEBIT/CREDIT Card, Bank Al-Falah Wallet, Bank Al-Falah Account Transfer and Cash On Delivery.

However, Cash On Delivery (COD) payment method is only available for Karachi and Lahore shipping addresses. All COD orders from cities other than Karachi and Lahore will be cancelled without intimation. There is a mandatory 10% COD Security Fee applicable during all checkouts. Don’t worry your COD security payments are also secured with Bank AL-FALAH.

Do you ship to Pakistan?

Yes, we proudly ship quality products to Pakistan only.  Better yet, our shipment is mostly tracked, with no minimum purchase! ✅

How long does shipping take? When will I receive my order?

Delivery time purely depends on products and it may take up to 40 days to arrive.

What about shipment cost?

It depends on the quantity of each product. Most of the products are free to ship up to 1 quantity, some are up to 2, some up to 3 and so on. Shipment details are updated live on each product page when you set a quantity.

Are you product importers?

Your products are directly sent to your shipping address by the international warehouses with whom we deal.

What is your refund policy?

Of course we have strict refund policy. We offer an extended 30 day guarantee! ☑️If you aren’t 100% satisfied with your items, or received faulty goods, simply email our customer support team at  [email protected]. Please include the email address associated with the order and describe the issue, include photos if possible. We always aim to respond in 3 days or less!

Do I need to pay import duties?

Some packages may be subject to import duties.

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